Company Shipping Policies & Rates

Store Policies:

Our company offers only the finest products available and we make every effort to meet your high standards for products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern, please contact us immediately.


Return Policy:

Seller is not responsible for damage during shipping. It is the buyer’s responsibility to seek restitution with the shipping carrier for lost, rifled or damaged items.

If your item was damaged during shipment, please contact us and we will send you proper instructions on how to file a claim.

If you are not satisfied with your item, you may return it to us within a period of 14 days from receivable.  Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.  

If for any reason you are not satisfied with a product, please contact us before sending the item back.  Since we deal with several sources, we will need to send you proper instructions on how and where to return the item(s).

When returning an item, please make sure to use all the original packaging wherein the shipment has come to you, with all accessories and owners manual. Do not write,, stick or glue any thing on the product package that can damage the package.  You can include a separate letter to explain your returning reason with a reference to the RMA Number.

There will be a 50% restocking fee on non-damaged items that are returned in damaged package.

If a shipment is refused at the door or can’t be delivered for whatever reason we will deduct these fees from the refund which will be added to the normal restocking fee.

There is also a 20% restocking fee on non-damaged items.

ALL RETURNS WILL REQUIRE A RMA NUMBER. A 50% RESTOCKING FEE WILL BE APPLIED IF AN ITEM IS RETURNED WITHOUT A RMA NUMBER.

RMA numbers can be requested by contacting us via email.  Simply click on the Contact US link to send us a email. Please make sure to include your order number and a clear description of why you need to return the item.


International Shipments:

Orders that are shipped outside the supplier country might incur custom and sales taxes. It is the buyer’s responsibility to pay for these additional fees at the time of delivery. Please allow for added delivery time for International and outside of the Continental United States shipments.


Typographical Errors:

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers or from staff error, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge. In order to capture as much detail in our images for your benefit, actual items size may be different than the size they appear in the site due to extreme close ups of the images.


Additional Terms which Applies for Fragrance items:

Please note. We do not accept returns for cosmetics and skincare items due to health reasons, please make your selections carefully.